Privacy Policy

What we collect

When you sign in with Google we receive your name, email address and profile picture from Google; when you sign in with an email code we only receive your email address. When you clean a file with Standard, it is processed inside your browser and never sent to us; we only record the file name, length and credits used. When you use the preview or Enhanced, we store the audio or video you upload and the cleaned file we produce. Payment details are handled by our payment partner; Denoisa never sees your card number.

How we use it

Your files are used only to remove background noise for the request you made. We use your email to operate your account, send receipts and service notices and answer support requests. We do not send marketing email. We do not sell personal data and do not use your recordings to train models.

Storage and retention

Files are stored with our infrastructure provider in encrypted form. Uploaded files are deleted automatically 24 hours after upload and cleaned files are kept for 24 hours after they finish, unless you delete them or your account sooner. Free previews are deleted on the same schedule. Order and payment records are kept as required for tax and accounting. When you delete your account we keep only a one-way hash of your email address, so the same email cannot claim the sign-up bonus twice.

Abuse prevention

Free previews and public forms are protected by a bot-detection service and rate limits, which may process your IP address and browser signals. We use them only to prevent abuse.

Cookies and analytics

The site uses a few cookies and similar browser storage that it needs to work, such as your sign-in session and your light or dark theme preference.

We also set a first-party cookie (vt_attr, kept for 90 days) that records how you first and most recently reached us, such as a referring website or campaign link. We use it only to see which channels lead to sign-ups and purchases, and we do not share it with advertising networks.

If you open a friend’s invite link, we set a cookie (vt_ref, kept for up to 30 days and removed once you sign up) so the invite can be credited. To prevent abuse of invite rewards, we store a salted hash of your IP address with the invite, not the address itself. Neither of you can see the other’s account details.

We do not use third-party analytics or advertising cookies.

Service providers

We rely on a small number of processors: cloud hosting, storage and email delivery, an AI audio processing provider that handles your file only to fulfil your request, a payment provider acting as merchant of record.

Your rights

You can download or delete your files at any time. In Settings you can export a copy of your data as JSON or delete your account. For any other privacy request, email support@denoisa.com.