Refund Policy

Failed files

If a file fails to process, the credits are returned to your balance automatically. No action is needed.

Unused credits

You can request a refund of a credit pack within 14 days of purchase if none of its credits have been used. Email support@denoisa.com with your order ID.

Subscriptions

You can request a refund of a subscription payment within 14 days of the charge if none of its credits have been used. Email support@denoisa.com with the order ID from Billing. Refunded credits are removed from your balance.

Canceling stops future renewals. The current period is not refunded automatically, and you keep your plan until it ends.

Quality issues

If a cleaned file is clearly broken (for example silent, cut short or corrupted), contact us with the file ID and we will restore the credits after review.

How refunds are paid

Approved refunds go back to the original payment method through our payment partner and may take 5–10 business days to appear.